Online Policies
Twiggs Home & Garden4301 Upton Avenue S.
Minneapolis, MN 55410
tel. (612) 823-8944
Returns & Exchanges
We want you to be happy with your purchase. In the unlikely event you are unhappy with your purchase, please e-mail us at
customerservice@shoptwiggs.com or call us at 612-823-8944 to let us know you will be returning or exchanging your merchandise. Please note that sale items and special order merchandise are not returnable.
All returns and exchanges must be made within 14 days of receipt of merchandise and the merchandise must be in its original condition. Only the cost of merchandise, not shipping, will be refunded. Merchandise sent to us as a return or an exchange should have shipping paid, be properly insured, and include the sales receipt and your contact information (i.e., name, address, telephone number, and e-mail address). Your return or exchange will be processed within five business days of receipt at our store. For returns, once the merchandise is received, we will issue a credit to the credit card used to make the purchase. If a receipt is not included, you will be given store credit instead of a refund. For exchanges, the returned merchandise may be exchanged for merchandise or store credit.
Send all returns and exchanges to the following address:
Twiggs Home & Garden
4301 Upton Ave. S.
Minneapolis, MN 55410
Shipping & Handling
US Orders
We ship within the United States using UPS ground service. Orders are generally shipped within one business day of receipt. Please take our one-day processing time into consideration when selecting the shipping method appropriate for your order. Some orders may take longer to process. In this case, we will send you an e-mail notification. We are happy to accommodate a rush shipment; just give us a call and we will work to get your merchandise to you as quickly as possible. Please note that UPS does not deliver to PO boxes. You must provide a street address for delivery. Once your order is shipped, we will send you an e-mail with the UPS tracking information.
Gift cards are sent via the US Postal Service (USPS). There is no delivery cost for standard delivery. If upgraded packaging (i.e., a gift box or gift wrap) and/or expedited shipping is selected, USPS shipping rates apply.
International Orders
If you live outside the United States and are interested in placing an order, please e-mail us at
customerservice@shoptwiggs.com or call us at 612-823-8944. We are able to ship to a limited number of countries. All international orders will be handled on a case-by-case basis.
Damages
We carefully pack each order following the guidelines established by UPS. Once a package leaves our store, however, we are no longer able to control how it is handled by the shipper. Occasionally, an item is damaged in shipping. If that is the case, notify us immediately and we will file a claim with the shipper. Please do NOT dispose of the damaged merchandise or packaging unless instructed to do so. Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement merchandise will be issued.
Back Orders
You will be notified via e-mail at the time of your order if an item is not in stock. We will try to give you an approximate ship date at that time. We make every effort to keep our items in stock, but due to the unique nature of some of our inventory, please accept our apology if an item is sold out and no longer available.
Sales Tax
All items purchased online and shipped within the state of Minnesota will be taxed at the Minneapolis rate of 7.75%.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
